Privacy Policy

1. Information We Collect

When you visit our website, request an inspection, contact us or use our services, we may collect:

• Name, email address and telephone number.
• Property address and service location.
• Information about your roofing or home improvement project.
• Photos, videos and measurements of your property taken during inspections and work, including drone images.
• Information and documents you voluntarily provide regarding estimates, insurance claims, mortgage or loss draft payments, or service requests.
• Tax information, such as IRS Form W-9, when required to pay referral program rewards.
• Communication preferences and marketing consent records.
• Website usage information collected through cookies, analytics and advertising tools, as described in Section 8.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and schedule inspections.
• Prepare estimates and provide requested services.
• Communicate about appointments, projects, invoices and service updates.
• Prepare and provide documentation related to roofing projects and insurance claims.
• Provide information about financing options when requested.
• Administer our referral program and pay referral rewards.
• Send promotional emails when permitted by applicable law and your communication preferences.
• Measure and improve our website, advertising, customer service and business operations.
• Meet applicable legal, tax and recordkeeping obligations.

3. Email, Text Message and Telephone Communications

We may contact you by email, telephone or text message about services you have requested or an existing business relationship. If you start a chat on our website or text us first, we may reply by text message about your request, appointments, project updates and requests for feedback or reviews. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to stop text messages, or HELP for help. Consent to receive text messages is not a condition of purchasing our services. We do not collect consent for text messages through our website contact form. We may also send promotional emails where permitted by applicable law, and you may unsubscribe using the link in the message. You may also ask to be placed on our internal do-not-call list.

4. Information Sharing

We do not sell your personal information. We may share information only as described below:

• Service providers that help us with website operations, customer relationship management, communications, project administration, payment processing or other business functions.
• Insurance and mortgage parties: as authorized in the agreement you sign at the start of your project, we may share project documentation with your insurance company, adjusters, appraisers and mortgage company or lender.
• Project partners: subcontractors, suppliers, manufacturers (for warranty registration) and permit authorities, only as needed to complete the work.
• Financing: when you request financing information, you may be directed to a third-party financing platform, which operates under its own privacy policy and terms.
• Legal requirements: when required by law, subpoena or legal process, or to protect our rights.

We do not sell, rent or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

5. Project Photos

We take photos and videos of your property during inspections and work to document conditions and progress. We may use photos of completed work on our website, social media and marketing materials without your name, address or other personal identifiers. If you prefer that we not use photos of your property, contact us and we will honor your request.

6. Data Security and Retention

We use reasonable administrative and technical safeguards designed to protect personal information. Tax documents are stored securely and accessed only by authorized personnel.

We retain information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal obligations or resolve disputes.

7. Your Privacy Choices

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable law and legitimate retention requirements. You may also withdraw consent to marketing communications at any time.

8. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to understand website performance, measure advertising and improve your experience:

• HighLevel (LeadConnector), for our website chat, text messaging and customer communications
• Your language preference is saved in your browser.

You can block or delete cookies in your browser settings, manage Google ad personalization at adssettings.google.com, and manage Meta ad preferences in your Facebook or Instagram account settings.

9. Third-Party Websites

Our website includes Google Maps, Google review links and links to external services, such as our social media profiles and financing providers. Those services have their own privacy practices, and we encourage you to review their policies before submitting personal information.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

11. Contact Information

Quality Compliance Construction Plus LLC 9801 Westheimer Road, Suite 300 Houston, TX 77042 English: (832) 231-8925 · Español: (832) 651-4082

Email: manager@qccplusllc.com

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be published on this page with its effective date.